Logical Information Machines, Inc, a Morningstar Company, is a software and database firm that serves the financial, investment, and energy communities. Our products include Market Information Machine (MIM), a patented historical analysis tool that provides instant access to decades of daily, intra-day, and tick historical data on thousands of stocks, futures, energy, monetary, and economic indicators. Our products are used primarily by day traders and institutional investors. We cover all markets —commodities, fixed income, currencies, and equities — with particular emphasis on the energy industry. We’re a dynamic, rapidly growing company with offices in Austin, Chicago, Houston, New York, and London. For more information about our company, visit us at http://www.lim.com/. This position is based in our Austin office.LIM has an immediate opening for a Product Support Specialist in our Client and Data Services Department in our Austin, Texas office. The Product Support Specialist role is the stepping stone to senior opportunities at LIM. This role requires excellent interpersonal skills, patience and an ability to deal with clients explaining technology in a non technical manner.Primary Responsibilities
- Serving as the first point of contact (via phone, e-mail, web-based support) for LIM’s user base (hedge funds, investment banks, global banks and large oil/gas companies) regarding software and data product questions
- Becoming a product expert in all of LIM’s software tools and data products
- Working proactively to ensure prompt resolution of support cases
- Assisting clients in accomplishing their trading strategy goals via our database, historical analysis tool and related trading applications
- Researching trading strategy, LIM software product and data content questions posed by LIM clients
- Monitoring hardware and software performance on client’s locally installed systems
- Providing training to clients on LIM’s data offerings and software products
- Reporting bugs and new product requests to development staff
- Interacting with LIM partner data vendors
Required Experience
- Bachelors degree in economics, finance, computer science or related field
- Experience in learning and utilizing new software products quickly
- Comprehensive understanding of economics, finance and statistics
- Experience with of the Microsoft Office suite of software, including Word, Excel, PowerPoint, and Outlook.
Required Skills
- Strong verbal and written communication skills
- Interested in learning new technologies and
- Works well with internal and external teams as well as independently
- Strong organizational skills
- Problem solving skills
- Attention to detail with the ability to multitask
Desired Skills
- Advanced computer skills, including experience with SQL, VB, C++, and Java are a definite plus
- Experience in a product support or sales role is desired
- Strong client service and relationship-building abilities
- Experience with Salesforce
Benefits
- Competitive salary
- Benefits including health, dental, vision, long-term disability insurance
- 401(k) plan and partial matching
- Paid holidays
- Paid vacation
Equal Opportunity Employer, No relocation will be offered for this position, Please Apply Online
